Limitation of liability

In no event shall Box From Japan or its staff or affiliates be liable to you for any direct, indirect, incidental, special, punitive or consequential damages resulting from any mistakes in the website, services, content including user created content, or for injury or property damage of any nature whatsoever resulting from the use of the website, apps or services. Further we shall not be liable for any unauthorized access to our servers or stored personal / financial information. We make no guarantees for the availability or reliability of the website, apps or services, for the safety of use or the suitability of the services to your purpose. Our responsibility shall be limited to the fullest extent permitted by law.

Allergies

You agree not to subscribe to any subscriptions which contain edible products if you have allergies. When sending edible items, we do not take responsibility for any medical emergencies such as allergies that could result from a person subscribing and inadvertently consuming allergens.

Shipping and customs

Shipments are not insured or trackable. By signing up you agree to keep us updated of your current mailing address. If packages are lost in the mail, we may re-send them upon our discretion but make no such guarantees. Only a single shipping attempt is included in the price of product where included shipping is indicated. Items may be shipped internationally. When items cross borders, while rare they may be subject to customs at sampling intervals determined by customs officials. Handling such customs is the customer’s responsibility, the customer is the importer of such items. No customs duties or customs handling services of any kind are included in the price of product.

Cancellation of the membership

Steps for Cancellation Paid Membership:

Please send us an email to contact@boxfromjapan.com to request the cancellation of your subscription. Add "CANCEL SUBSCRIPTION" in the email subject and leave us the order number used so we can locate your order more quickly.

Cancellation requests must be made 3 days before your plan is updated. In case of placing the request after this deadline the order of the following month will be canceled.

ATTENTION: Once the payment has been updated it can not be canceled. In case you wish to cancel the order you will be charged a fixed of 10 USD for the expenses that this order has caused us.

Orders can not be canceled if the box has already been sent.

Other terms

By visiting the website or subscribing to services provided, you signify having read and agreed to these terms. If you do not agree to these terms, please do not use the website or subscribe to the service. Usage of the services is at your own risk. Violation of terms in this terms of service may lead to the suspension of your account. We reserve the right to terminate any accounts at any time for any reason whatsoever and do not guarantee continued access to services. These terms are subject to change without notice.

While we make effort to respond to feedback, we do not guarantee technical or other user support.

The described weight of our boxes and products are only average.

Paid memberships

Receiving shipments requires a monthly payment. Listed prices are subject to change and are exclusive of any taxes. Several payment tiers may be offered. For any change to recurring prices which you have already signed up for, you will be given 30 days notification, unless such change is due to a change in tier initiated by you. Each payment entitles the subscriber to receive a certain amount of shipments. This amount is added to the “shipment balance” of the account. Each time shipments are sent out, this balance is deducted until there are no more packages paid for.

Refund Policy

All products are sold “as is”. The customer is responsible for the purchase, and no refund will be issued.

We will be able to make reimbursement in case of damages for Boxes sent via EMS only. You will be asked to submit the relevant evidence of damage to the box.

Privacy Policy

This policy covers how to use your personal information. We take your privacy very seriously and therefore we take all measures to protect your personal information. Any personal information received will be used only to fulfill your order, and can be used for internal analytical purposes. We will not sell or redistribute your information to anyone.